All first contacts are managed by a relationship manager who understands the market we operate in, can quickly see if we can help or not, and will match the client to the best possible Debt Advisor based on their needs.

The client will then speak to us at a time that suits them and over the most appropriate medium – we get this part arranged as fast as possible and can often happen instantly. There are usually three ways we could get in touch with you: through Phone Call, In-Person Meeting, or preferably, a Video Call. All consultations are 100% free.

Your Debt Advisor will work quickly to understand the client’s position, background, circumstances and plans. At this stage, we will only talk and we won’t ask for paperwork or forms to be filled unless it is absolutely necessary.

We will then explain what we think is possible (from the widest view of the market), what it will cost, what the process will be and what the risks or problems to be overcome are.

At this point, if the client is happy, we will set to work on agreeing on the terms in principle, assembling paperwork and documents to support the case, discussing the lending/relief request with the correct people at the banks we think are best placed and doing as much as possible to ensure the first approach will work.

Then, at this point, if the client wishes to proceed with a formal application, our fees are agreed and we set to work on the formal application.

Through the entire process, we will be hands-on and pushing every detail to ensure the transaction is completed as cleanly and quickly as possible, managing all other parties in the process.

Once approved, the client will need to electronically sign documents and provide Wet-Ink signatures on-site at any of our global locations. After this process, the Lender will verify everything and the loan/fund will be sent through the client's lawyers. That's it!